Heartlight Extracts

Orders placed on the current day will be processed and ready to ship the following business day (excluding holidays).

Orders placed on Saturday and Sunday will be processed and ready to ship on Monday (excluding holidays).

You will receive an email confirming your order and a second email notifying you when your order has been processed and completed.

Shipping Carriers

We use the following carriers to deliver our orders depending on your location and shipping method selected: USPS

We use ground shipping services for orders so allow 2-5 business days to deliver depending on departing location and delivery destination.

Order Tracking

When a tracking number is provided by the shipping carrier, we will update your order with the tracking information, and you will receive an email notifying you of this tracking number.

After the shipping carrier has scanned and processed your order, we are no longer responsible for your package in transit. Any questions related to your order status, the location of your package in transit, and/or expected delivery date should be first directed to the shipping carrier stated in your email. Make sure to reference your tracking number if you have one.

Delivered Packages

Heartlight Extracts Inc does not accept responsibility for packages that have been marked ‘delivered’ by USPS. Please be sure you are shipping to a secure location. If tracking information indicates a package has been delivered and you have not received it, we recommend checking with your family members and neighbors to make sure they did not receive or accept by mistake or in your absence, before contacting your Shipping Carrier for further information.

Return, Exchange, and Refund Policy

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to make any complaints and we will address the situation as needed. Return of products is not accepted though if you are dissatisified with the quality of your product, we will require pictures of the problem and will, at our discretion, send replacements free of charge.

Receiving a Refund
Refunds are only given to products not yet sent or accidental charges and purchases not yet fulfilled.

Return Exceptions
We reserve the right to refuse returns or exchanges if the product falls outside the eligible return/exchange period.

Thank you for choosing Heartlight Extracts. We strive to provide you with premium Hawai'i Kava Extracts and an exceptional shopping experience.